SigmaWay Blog

Six Sigma has been the key driver for performance improvement for many companies. One of the structured innovation techniques that can be used for tactical innovation within the DMAIC cycles is the TRIZ methodology. One necessary aspect of the definition of innovation from our point of view is that it must result in a significant improvement for customers or some segment of society. One thing is certain, and that is the repeatable, reliable and predictable application of innovation is going to require putting some structure around it.  For an organization or company to be competitively excellent, innovation will be required of all and the only way to make that happen is to put structure into the innovation process. And of course, structure connotes Six Sigma. There's that cycle again-one leading to or needing the other.  According to Mikel Harry, a legitimate founder of Six Sigma, Six Sigma was designed and introduced to generate breakthrough improvement. And that is going to require innovation. Clearly, a balance is needed, for Six Sigma may not have been implemented as it should have been, or maybe the necessary structure for the realization of repeatable and reliable innovation has not yet been established. Nonetheless, it is both clear and proven that Six Sigma needs innovation and that innovation needs Six Sigma, and when they are united, innovation and Six Sigma are an unbeatable force. Read more at: 

http://www.processexcellencenetwork.com/innovation/articles/six-sigma-and-innovation/

Business leaders understand the strengthg and usefulness of managing the improvement of business results through process improvement teams. There is no better approach to process improvement than the application of Six Sigma tools and methods. Moreover, the disciplines of project management and Six Sigma are substitutes but they are complementary. The similarities between project management and Six Sigma include:

• Utilization of established project management techniques to efficiently manage a project and project teams.

• Necessity of proactive project sponsors or champions to help ensure project success.

• Life cycle and phases.

• Need for a well-experienced project facilitator to lead the effort.

Six Sigma adds additional dimensions to project management: 

• Powerful set of process improvement tools.

• Statistical and process thinking to understand and improve results.

• Understanding of variation, to eliminate knee-jerk reactions.

• Quantitative analysis for base decisions on facts and data.

Read more at: 

http://www.microsoft.com/project/en/gb/six-sigma.aspx

From a napkin to a 3D model every product development starts with an idea. Time, money and expertise is required to bring that idea to a marketable product. With the fantastic renaissance of innovation creating professional looking design with a little help is now easier and cheaper. Knowing your product inside out is very necessary. Putting initial pieces together gives you an idea about manufacturing details and also about speaking with professionals’ investors. It takes a little time to build and master the software but costs are less than that of a development firm. 

A number of companies have spawned and acquired hacker collectives as well. Thingiverse.com  even feature their homemade designs on their site which includes toy cars to salt and pepper shakers to robotic arms, with more ease and collaboration DIY modelling today acts almost as a natural prelude to prototyping. To know more about this aspect, follow this link:  http://www.inc.com/guides/2010/12/how-to-develop-a-prototype.html

5S is a methodology used initially to organize workplaces to be more efficient and streamlined thereby consistently striving for more outputs, lower costs and less waste. So in essence, as this is what Continuous Improvement is mostly about, 5S is one of the commonly used Continuous Improvement tools. 5S is widely believed to have originated or least initially widely used in Japan and the term 5S is derived from 5 Japanese words- seiri, seiton, seiso, seiketsu and shitsuke which loosely translated into English stand for: sort, simplify, shine, standardize and sustain. The principle activities taking place at each of the stages are: Sort - All unnecessary items, parts, files, supplies are removed from the area

Simplify – (or Set in Order) – A place is created for everything and everything is stored in its place

Shine – (Sweep) – Clean up the area

Standardize – Apply the same standard throughout (to other similar areas)

Sustain – Maintain the new standard and avoid slipping back to old habits

To know about practical recommendations to make 5S a key part of the Continuous Improvement machinery, regardless of the type of business visit:http://smallbizkaizen.com/index.php/2010/08/5s-business-benefit

The service sector constitutes 62% of the world’s total GDP. It has grown by leaps and bounds over the last two decades. The service sector employs around 40% of the global labour force. The four unique features of services are Intangibility, Inseparability, Perishability and Variability. Service operations are often labour intensive and susceptible to variations. These variations often lead to complexities and customer dissatisfaction. The big challenge is to deliver consistent quality of services across all platforms.  Demand Planning is another big challenge. Services are dynamic and perishable in nature and this can often lead to instances of idle capacity or opportunity loss. Further, the quality in service environment is an experience and not just a measurement against specification so defect definition can tricky. To overcome these challenges, as in other industries, the service industry needs to innovate and continuously improve its processes. Here are four suggested process improvement techniques for services industries:

• Develop a Process Manual

• Automate Processes

• Reduce Failure Demand

• Conduct a Service Blueprinting exercise

To know more about the four suggested process improvement techniques visit:

 http://www.processexcellencenetwork.com/innovation/articles/four-key-process-improvement-techniques-for-servic/

Continually changing markets affect all industries; sooner or later the world will move on. Any product or service will eventually become obsolete if it is not refined to keep up with these ever-changing market demands. Staying still is not an option. A good Continuous Improvement process will deliver rapid evolution into any business. If one can improve faster than their competitors then they will be able to secure more of the market in future. The four basic requirements needed to develop a flourishing Continuous Improvement culture are stating your intention to improve, harvesting opportunity ideas i.e. initiating a continual improvement process, empowering the workforce i.e. deploying a continuous improvement culture, which is easy where the staffs are empowered to improve and measuring the improvement culture by the number of identified success and celebrating the success. To know more about these four requirements go to:

http://adaptivebms.com/How_to_establish_a_Continuous_Improvement_Process/

Unless one puts in the effort of being beside their customers they can never receive helpful word of mouth. In times of crisis if employees want to protect the company's reputation, they should instil a customer service culture, then empower staffs for making decisions, and perform properly in case of a problem. In times of crisis a briefing should be done to the frontline staffs about the crisis, which is a part of the crisis communication plan. This approach helps protecting one's reputation. Words of support from the directly affected people provides opportunity to enhance one's reputation further. There is no formula for gaining goodwill and loads of satisfied tweets and Facebook posts from customers. Frontline staffs as brand ambassadors and crisis communicators and hard work only pleases customers and satisfies them. Read more at:http://managementhelp.org/blogs/crisis-management/2010/12/13/crisis-management-customer-service/ 

Construction managers are looking for increasing efficiency and reducing costs. In a construction company there is a need for good project management software for contractors to cut costs on some areas and make products affordable. But, there are so many packages that it is difficult to choose. In this article, Jenifer Whitmire (a professional web content writer) writes how to choose good project management software for contractors. Please go through the link for more details: http://www.manufacturing.net/articles/2012/04/wrongly-doing-design-for-six-sigma

To transform the customer experience from traditional methods to better and newer methods, business authorities are relying on agile technology development. When Capital One started using agile development in 2011, Rudy Wolfs, Senior VP of Card IT at Capital One said, it amounted to only 1% of software that was delivered. Today, 85% of softwares are delivered by the agile development method. Also with agile, Capital One now also releases approximately 400 products a month, which has reduced the delivery times to three to six months while "cutting costs significantly," and finds 95% of products meet expectations on the first release. Presently, Capital One has more than 3,000 developers and business users trained on the agile methodology to get a better product. To know more kindly refer to the below mentioned link: http://www.banktech.com/channels/capital-one-delivers-85-of-software-thro/240166887?_mc=MP_IW_EDT_STUB

To transform the customer experience from traditional methods to better and newer methods, business authorities are relying on agile technology development. When Capital One started using agile development in 2011, Rudy Wolfs, Senior VP of Card IT at Capital One said, it amounted to only 1% of software that was delivered. Today, 85% of software’s are delivered by the agile development method. Also with agile, Capital One now also releases approximately 400 products a month, which has reduced the delivery times to three to six months while "cutting costs significantly," and finds 95% of products meet expectations on the first release. Presently, Capital One has more than 3,000 developers and business users trained on the agile methodology to get a better product. To know more kindly refer to the below mentioned link: http://www.banktech.com/channels/capital-one-delivers-85-of-software-thro/240166887?_mc=MP_IW_EDT_STUB

Maintaining the quality of a project is a cumbersome job because while maintaining the quality we must also take into account cost and time consumed for it. Proper planning at the beginning of a project is an absolute necessity. Well established and distinct communication system is also crucial for quality management of the project.  Please go through the link for more details: http://www.pmhut.com/five-steps-to-quality-management-of-your-project

To successfully complete a project, a line must be drawn reaching which a project can be declared as complete. All obligations and requirements from the client must be checked and taken care of. Most importantly every project makes a contribution to the project management team as a lesson; good or bad. The team must take some positive feedbacks from every project and move on to the next one. Please go through the link for more details: http://www.pmhut.com/5-ways-to-end-projects-well

Validating assumptions for a project is an important criteria which should be done carefully and upgraded timely. New assumptions are also very important during various phases of a project. Tracking and defending assumptions during implementation of a project is extremely crucial for a project to see the light of success. To know more, kindly refer to the below mentioned link: http://www.drharoldkerzner.com/the-need-to-validate-project-assumptions/

Sometimes certain phrases spoken by senior executives or managers/team leaders can create confusions among employees of the company. Hence, managers/senior executives should be highly cautious about what they are saying because their words can be a reason of dissatisfaction or sending a wrong message to employees. To know more, kindly refer to the below mentioned link: http://www.drharoldkerzner.com/nine-often-misused-cliches/

Managing an event as vast and big as olympics is a complex and huge job. But from a management perspective, the success of an event does not mean that it was a successful project. In olympics, providing real time data to the spectators and broadcasters’ requires a huge software and hardware setup and also preparation and testing of data flow to avoid any glitches during execution of the games. To know more kindly refer to the below mentioned link: http://www.drharoldkerzner.com/lessons-learned-in-program-management-the-olympics/

Metric Management or dashboard implementation is a useful and a systematic way of providing data, only if it is properly implemented. Making unnecessary rush or incomplete information can lead to disastrous results which can lead to lose faith in the Metric Management system completely. It is also important to track whether people accessing the data from dashboard are correctly interpreting them or not. To know more kindly refer to the below mentioned link: http://www.drharoldkerzner.com/five-ways-that-metrics-management-can-fail/

The chances of getting into trouble are always there in any project. Project management can be very affective when the project managers were not pressurized in any decision making and also project sponsor assist time to time whenever problem appears. To know more about project governance and other various reasons of project slowdown, please go through the link: http://www.business2community.com/strategy/project-management-warning-signs-project-may-trouble-0642386?tru=RKQB4#gT1e3qKb5Wk2eQ6S.99

Not always does every project get completed within the targeted date. But, when the dates are determined and announced by the top management, very little things are consulted from project managers about the constraints and time frame required for the development of the project. Mostly political and promoter’s convenience is looked after, but when the blame game starts, the top executives quietly distances them from the negativity of the project and starts denying any involvement with the project. This article also talks about few typical scenarios that may occur throughout IT projects. To know more kindly refer to the below mentioned link: http://www.drharoldkerzner.com/beware-of-the-dark-side-the-force-will-not-be-with-you2/

Satisfying the social needs of employees is directly proportional to the productivity of employees. Companies often take initiatives like arranging dinner parties and outings, but sometimes, these initiatives may fall flat. Companies must ensure that the benefits or facilities provided interest everyone and is not against the likes of some people. For example, couples dinner parties might upset the bachelors. It has been found that people who associate well outside the office also work better in the office as a team and has higher productivity. To know more, kindly refer to the below mentioned link: http://www.drharoldkerzner.com/satisfying-social-needs/

Politics in offices is an important part of corporate culture and no one can escape it. Ignoring it is not a solution. A successful project manager should be politically good also handle adverse and difficult situations and turn them in his/her or in company's favor. Project managers should try and involve in good politics for betterment of the company. There are few important points that will help project managers to survive politics. Please go through the link for more details: Please go through the link for more details: http://www.pmhut.com/practical-project-politics