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Training The Voice of Your Organization

Call centers control nearly 90% of the communications with organization's field representatives and customers and thus have a tremendous impact on the credibility and perception of the organization. This makes training of its voice a crucial aspect. Four steps to evaluate your training program are-

1. Building the fundamental skills

2.Technology training program- so that the voice of your organization is up to date on the new technologies.

3.Training staff about how the company do business

4.Regular audit of training program.

To know more-http://www.callcentertimes.com/Articles/tabid/59/ctl/NewsArticle/mid/407/CategoryID/1/NewsID/989/Default.aspx

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Saturday, 07 June 2025

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