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How to reduce attrition in call centers?
Attrition is often seen as a health check for any business. If a high number of people are leaving then something is wrong. The question is what, and what can be done to improve it. Micah Solomon (CONTRIBUTOR), in his article writes about the ways improvement can be done. They are: 1. Optimize recruiting and hiring
2. Enhance training programs
3. Enhance customer satisfaction focused monitoring
4. Establish clear communication channels
5. Enhance recognition and rewards programs
6. Coaching culture
7. Provide skill development programs
8. Offer continuous opportunities for promotion
9. Provide excellent software and tools
10. Improve work conditions
Read more here- http://www.forbes.com/sites/micahsolomon/2015/02/22/improving-customer-service-by-reducing-contact-center-agent-stress-and-attrition/
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