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SigmaWay Blog
SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to
Call Center management: A new product
AdvaTel, an Australian software company, developed BestTime, a product which improves productivity and also enhances customer experience. With the help of BestTime, potential callers can choose to receive a reminder via SMS or web page notification when the call waiting time is lower and it also helps in better management of a call center. Read more at: http://www.contactcenterworld.com/view/contact-center-news/totally-new-concept-in-call-center-management.aspx
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