In a blog written by Dr Jodie Monger, a pioneer in customer satisfaction research for the contact center industry, explains how problem arises in collecting multiple customer comments from post call IVR survey. He also explains what the problems are and how to solve those problems. 

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As healthcare industry changed dramatically and became more consumer driven- prevention, personalization, prediction, pre-emption and personal responsibility have become important. Telecommunication companies are coming with advanced and customized products to meet unique requirements of the healthcare industry. Products range from providing connectivity for enterprise mobility, asset management and exchange of health data in various formats, platforms for healthcare IT tools; mobile apps for physicians and healthcare professionals to patient engagement solutions. As healthcare moves toward "On-demand, anytime, anywhere" concept, sensor technology will revolutionize the healthcare industry. For more details please visit: http://www.forbes.com/sites/reenitadas/2014/05/19/healthcare-beware-new-intruders-are-coming-introducing-the-new-gold-rush/

In an academic paper submitted by Usman Asad, Ayon Chakraborty and Tan Kay Chuan of National University of Singapore, we come to know how DFSS is helping in innovation, designing and creation of new products and services. DFSS helps the product and services industry to adapt to best practices thus ensuing greater returns.

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Healthcare policymakers recommended that a politically independent working group or health commission is needed to drive significant changes in the industry. The reason behind establishing health commission is to avoid healthcare funding crisis. A research group in New Zealand predicted that the country has only around eight years to make changes in spending patterns of the industry before health costs start to impact the Government's ability to keep the country within budget. For more details please visit: http://www.scoop.co.nz/stories/GE1405/S00065/independent-role-recommended-to-drive-healthcare-change.htm

Docker is an open source Linux containerization technology which lets an admin run multiple apps with all their dependencies in secure sandboxes on the same underlying Linux OS. It makes an attractive alternative to typical virtualization. Hadoop community is working on patches that will bring Docker into the data management system. To know more, go through the article by Jack Clark, World's only Distributed Systems Reporter.

http://www.theregister.co.uk/2014/05/02/docker_hadoop/

Patients want digitalized version in healthcare industry similar to amazon.com where they will get all information about insurance, prices, and availability. New entrants -- ranging from entrepreneurial start-ups to telecommunications companies, retailers, athletics firms, consumer products businesses, and more -- have entered the fray, with more expected to target this $2.8 trillion opportunity.  For more please visit the link: http://www.informationweek.com/healthcare/patient-tools/healthcares-next-phase-think-amazon/d/d-id/1251010

This article is released by Southampton ACO. It tells us in details about the benefits of joining an ACO. For more details please visit: http://www.prweb.com/releases/2014/05/prweb11811576.htm  

OpenStack released the latest version, Icehouse, the concept of Database as a Service (DBaaS). Tesora's goal is to help organizations to create and deploy database-based OpenStack applications who don't have a great deal of expertise with database administration.  The focus is to make database just another service rather than a central focus. To know more on OpenStack Icehouse, go through the article by Daniel Kusnetzky, a reformed software engineer and product manager.

http://www.zdnet.com/tesora-database-as-a-service-and-openstack-trove-7000028821/

An article in iSixSigma magazine points out the basic similarities and differences between DFSS and DMAIC. It is a well written article which explains highly technical term in layman’s language. The DMAIC methodology is almost universally recognized and defined as comprising of the following five phases: Define, Measure, Analyze, Improve and control. DFSS is the acronym for Design For Six Sigma. Unlike the DMAIC methodology, the phases or steps of DFSS are not universally recognized or defined. 

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Human element plays an important role in successful application of big data.  Companies mainly focus on the tools (like Hadoop), using the R language, MongoDB and a few others.  But, it is also very important to understand what kind of data is available, what kind of data is needed and what role an expertise in computer science and applications, modeling, statistics, analytics play. Very often single source of big data leads to incorrect conclusion. So, human power is very much needed. To know more on this topic, go through the article link by Daniel Kusnetzky (a reformed software engineer and product manager):

http://www.zdnet.com/the-human-element-is-critical-in-applying-big-data-7000028983/

Nowadays, companies find that targeting a particular audience is much more fruitful than targeting mass audience. But sometimes, it may happen that targeted audience do not buy the product, and hence targeted marketing backfire. A recent study conducted at Dartmouth College, explores what happens when identity marketing misses the mark. The research was based on two types of identity marketing,

•        Marketing that simply references consumer identity

•        Marketing that explicitly ties consumer identity to a brand purchase

This research suggested that consumers are less likely to buy a company’s product which explicitly links an identity. The reason behind this is, while people may be drawn to brands that fit their identity, they are also more likely to desire a sense of ownership and freedom in how they express that identity. For more details please visit Elizabeth Palermo’s article link: http://www.businessnewsdaily.com/6277-how-targeted-marketing-can-backfire.html

Big data analytics is a strong process to enrich any business process. Ford automobile company is applying big data analytics to improve their business. In doing so, they polish the metrics from the company's best processes across myriad manufacturing efforts and through detailed outputs from in-use automobiles-- all to improve and help transform their business. Big data is allowing deeper insights in improving processes, quality control, and customer satisfaction. To know more on this topic, go through the article by Dana Gardner, president and principal analyst at Interarbor Solutions.

http://www.zdnet.com/ford-scours-for-more-big-data-to-bolster-quality-improve-manufacturing-streamline-processes-7000010451/

In the modern era a device which is not connected to the cloud just cannot complete the scenario. Today’s consumers seek a more optimized experience across their phone, tablet and PC and the combined power of Microsoft devices and services provides the best experience they can have today across all these.

To gather more insight read the article by James Bourne, Technology journalist, follow http://www.cloudcomputing-news.net/news/2014/may/08/cloud-computing-india-are-we-verge-explosion/  

A recent study, conducted across the major cities in India suggested that doctors have been facing problem to deal with patients who use internet to find the cause of a particular disease. Internet in general and medical websites is becoming doctors' worst nightmare. We cannot deny internet's potential in providing healthcare information. But debate is, whether too much information is dangerous or not. In this scenario different doctors are providing different opinion about the use of internet. Some of them find that internet is useful, and they also feel quite comfortable while discussing the diseases with well-informed patient. An analysis on a health information site suggests that only 10% of the searches land up on reading articles about symptoms of diseases. In fact, health websites play a far more diverse role than doubling up as an online doctor or symptom checker. Doctors are also afraid of wrong information which is available in net. For more details please visit Nirmalya Dutta's article link: http://health.india.com/healthcare/online-medical-information-bane-or-boon-for-the-healthcare-system/

In a professional paper submitted by Justin M Lancaster, University of Nevada, we come across various topics covering advantages, disadvantages and road ahead for Lean and Six Sigma in the hospitality Industry.

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Red Hat outlined engineering partnership with Hortonworks to collaborate on enabling more storage file systems. The integration allows Hadoop to run directly on a POSIX(Portable Operating System Interface)-compliant storage node. The two companies will create test suites to validate compatibility between Hadoop and alternative file systems, which will be contributed to the open source community. To know more on this, go through the article by Larry Dignan, Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

http://www.zdnet.com/red-hat-forges-hortonworks-engineering-pact-ties-storage-into-openstack-7000016801/

Creating customized website for each international market is a good strategy to start global marketing. Also to increase the visibility of the site, it is time to invest in Search Engine Optimization (SEO) as SEO algorithm are constantly shifting and getting more complicated. Organizations need to prevent their website from getting buried in the sea of competitors' sites. To boost website traffic overseas, organizations need to take customized strategy for each market. Rachel Chilson, marketing communications coordinator at Sajan has given five SEO tips for global marketers and they are

• Know your Customers

• Research key words and phrases

• Adapt your content

• Perform regular testing

• Seek out professional

Read more please visit: http://www.marketingprofs.com/articles/2014/24946/five-seo-tips-for-global-marketers

An article by Sue Cockburn, Founder of Growing Social Biz, conveys that it's not that the customer is always right. They're not. But, they need to see us owning the problem when they believe they are right. Arguing to prove we are right and they are wrong may allow us to win the battle, but we'll likely lose the client. Clients deserve the benefit of the doubt. Maybe sometimes we'll be taken advantage of and sometimes we won't be able to fix mistakes or won't be able to take responsibility for something that is very clearly customer error and possibly not fixable. Keeping the customers we have and building on that base is much more cost effective than gaining new customers while existing ones stream out the back door!

To know more visit http://socialmediatoday.com/suecockburn/2428621/great-customer-service-not-about-being-perfect

One of the major areas in healthcare industry which needs reform is information exchange between physicians and home health agencies. Most of the Medicare claim is denied due to missing signatures, insufficient documentation, and inaccurate descriptions. To overcome this difficulty, an organization, H2S (founded in 2013), came up with a new solution. The software automates the patient order management process in order to save time spent by physicians in documentation and decrease accounts receivables for health agencies. This helped health agencies and their referring physicians to send, receive and track patient documents so that providers can be reimbursed for services on time. For more details about the please visit Sramana Mitra's article link: http://smallbiztrends.com/2014/04/information-exchange-problem-in-healthcare.html

Red Hat has gathered a selection of open source software to create a Big Data development and deployment environment. It announced a software stack which includes Red Hat Enterprise Linux, Red Hat Storage, a Hadoop plug-in allowing Hadoop to process data stored using Red Hat Storage, Red Hat Enterprise Virtualization etc. The company has thrown its hat into the ring to compete with and cooperate with many in the Hadoop community. To know more on this, go through the article by Daniel Kusnetzky, a reformed software engineer and product manager.

http://www.zdnet.com/red-hat-throws-its-hat-into-the-big-data-ring-7000011680/