SigmaWay Blog

In an article written by Ann All, Editor at QuinStreet, explains how smart phones will help to boost the image of IVR systems in the near future. Till date IVRs have been audio based and sometimes it is cumbersome for customers to navigate through different menu options while holding up their phones to their ears. This not only proved difficult but also created a lot of dissent among the customers. IVRs ease of use reflects a lot on a company's image. With smart phones gaining popularity across the world, companies are trying to shift to interactive and visual IVRs. These visual systems not only help in customers navigate through menu options easily but also presents a visual representation of a company's IVR system. Visual IVRs provide a better customer service experience to the consumers of the company.

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In an article written by Zack Martin (Author at SecureID News), we come to know how a Mexican bank has employed voice biometrics for its customers to make phone banking process easy for them. Bank now uses Vocal Password voice biometrics solution which makes the usage of PINs, passwords, and security questions in their automated phone system redundant and obsolete. Introduction of voice biometrics has helped customers of the bank in a great way that now they don't have to remember any PIN's or passwords their voice is now the password for any banking operation they want to do over phone.

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In an article published in newindianexpress.com, explains how IVR systems will be both intelligent and intuitive. These IVR systems will keep track of his or her responses in their earlier interactions so as to provide him a better and fast service the next time that person calls. Interaction history will be used to better the performance of the system. This will help organizations to customize their services for different clients based on their responses.

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For successful project, we must try and break out of the traditional and fundamental ways and try to create and implement hybrid methods for project management, so that business, client and project team member needs can be achieved. Please go through the link for more details: http://www.projecttimes.com/george-pitagorsky/blending-agile-and-formal-project-management.html

In an article written by Chad Brooks (BusinessNewsDaily Senior Writer), gives us insight into how effective handling of automated phone systems can reflect positively on the image of your company or vice-versa. Businesses need to tread carefully between their own demands and the demands of their consumers to extract the best possible out of their IVR systems. In his article Brooks lists out some important suggestion by a senior corporate executive in the field of IVR's to prevent a IVR system being exposed to failures.

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In an article written by Chad Brooks (BusinessNewsDaily Senior Writer), gives us insight into the problem faced by small businesses in making and attending calls. Small businesses always cannot employ people just for call operating purposes. Chad brooks in his articles suggests some IVR solutions for these small businesses and also asserts them on why to have a running IVR system in their premises as it will not only help in reducing wastage of precious times for employees as well as can also be a boon for them to develop their business.

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In an article written by Jenny Dearborn (Chief Learning Officer at SAP), tells us how organizations all over the world are trying to sophisticate their workplaces by introducing robots and other artificial intelligence software. A venture capital firm in Hong Kong has nominated an artificial intelligence program in its board. Jenny tells us in her article that although companies might be shifting towards a more technologically evolved working place but then also it will not be possible for them to totally erode human capital from their pay rolls. A survey conducted by Oxford University's Oxford Martin School lists three types of job categories that can never be conducted by robots or artificial intelligence software. The jobs are as follows: - complex perception and manipulation, creative intelligence and social intelligence.

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When it comes to businesses and increasing their profitability, it is of no doubt that Big Data has brought in revolutionary changes. With proper handling of Big Data and data management, companies are trying to increase customer satisfaction and increase customer retention. Now, let's take a different look. 

Consider trading - capital market is one industry, where millions and millions of data float around. Regulatory bodies, banks, financial institutions store and analyze all these data that range over a large time horizon. They also need to study risk management practices and create new trading strategies. In capital market where focus has shifted from high frequency trading to discovering patterns and insights from financial data that can be used as case studies, big data can be made to its use. Financial services organizations are needed to invest in data management software that can harness the power of big data technology and extract hidden information.

How can they do so? Read them at: http://www.bankingtech.com/221932/big-data-and-data-management-in-capital-markets/ .

To cultivate innovation, it is important to think relationally in a collective manner across the business unit in a broad view. The prevalent characteristic for any project is mainly dependent on the type of project or specification of running project, said Fadi Samara, PMP, of C4 Advanced Solutions. Also the people factor is a matter of huge concern when working on a project with multicultural teams. Self-inflicted complexity should be avoided to do the thing in a simple manner. Micromanaging, focusing on narrow projects, unnecessary layers of management, confound accountability and lack of proper communication can make the project even more complex. Mr. Samara also said "People underestimate complex projects due to lack of experience". So, experience plays a vital role to make a project successful. Also to deal with project complexity, leadership is the most important skill for a project manager. More than 80 percent of respondents to the PMI Pulse of the Profession® survey ranked leadership as the most crucial one. Please go through the link for more details: http://blogs.pmi.org/blog/voices_on_project_management/2014/05/orgs-must-take-on-innovation-a.html

There is always an opportunity for a project manager to coach team members, as the project is a full-time work. For a project management, planning is very essential for effective coaching sessions. It is important to decide whether the session will be directive or non-directive, and also in which area the team members are to be coached. Coaching can deliver a very successful project when, newly formed team or inexperienced team were properly coached and guided by the manager. It is not a replacement of formal training; it is a re-enforcement approach which will be very affective after formal training. Please go through the link for more details: http://www.projectsmart.co.uk/why-project-managers-should-coach-2.php

Companies are using data analytics intensively and they should remember that to make money out of it and enjoy profits, they have to measure it.

At VentureBeat’s Databeat 2014, experts were of the opinion that companies are not using analytics to its full potential. Data scientists must be engaged with the organizational activities for providing support and insights, based on which the concerned employees can react. In the background are various social networks. By using the right social media tools, they can get a view about their operations from a real – time perspective. They can generate dashboards and graphs which will provide them valuable inputs in terms of revenues. Apart from this, it can be an effective marketing tool also.

All this will zero in the ultimate thing – increase the profitability. But, for implementing analytics, cultural change in the organization is also necessary.

Read at http://venturebeat.com/2014/05/19/some-simple-but-important-reminders-on-how-user-analytics-can-help-you-make-more-money/  to know what the experts told in the conference.

This article explains how companies are benefiting by improving and modifying workflow processes. Main areas of improvement are planning and forecasting, scheduling, call and appointment management. This article also throws an interesting light towards few approaches taken by the companies for adopting the best practices in workflow processes.

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Arranging a meeting involves a lot of strategy, planning and tactics. A good meeting is short, effective and a good experience for everyone. To arrange a successful meeting, agenda of the meeting must be very clear to all members. Discussions should be to the point, useful and brief. Please go through the link for more details: http://www.pmhut.com/meeting-management

A research is meaningful only if the students get to learn something from a project and maximizes their knowledge while working on a project. Preparing questionnaire and determining sample size for conducting a survey is very crucial. Post- survey, preparation of report and giving recommendations are also very important. For companies this is a profitable situation as they get free advice with no costs involved.

To know more kindly refer to the below mentioned link: http://www.drharoldkerzner.com/designing-a-meaningful-research-project/

In an article written by Chad Brooks (senior writer of BusinessNewsDaily), explains how to choose a right IVR for your organization. IVR system attends to customer's request based on customer's response. It is an automated process and reduces a great deal of human interaction. So, getting a right IVR for your business will increase your customer satisfaction.

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In a blog written by Uttam Pegu (an IVR blogging expert), we come to know about the current pricing scenario of IVR in India. This article also gives us an insight as to how companies can explore more opportunities for revenue generation through their IVR services.

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In an article written by Chris Preimesberger (?Editor, Features & Analysis eWEEK web magazine), gives us some reasons that why we should move our contact centers to cloud. Moving contact centers to the cloud will ensure better security, flexibility and productivity. It also opens an opportunity for companies to adopt cost-efficient IT, which empowers customers to be in control of their software. Cloud-based software focuses on the customer needs and business goals and simply enables a better user experience.

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In a white paper submitted by Pronexus (telephony, speech and database integration company), we come to know about the basics of voice user interface design. This white paper outlines many minute things that one should keep in mind before designing a voice user interface. He also describes what voice user interface is and what the design issues related with it are.

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In a blog written by Irv Shapiro (CEO and head coach ifbyphone), we come to know the basic differences between proactive call optimization and reactive call tracking analytics. In his blog he explains how a VBMA suite has state of art technologies to deal with many impending problems that today's business organizations face with respect to call tracking etc. VBMA is used to route the call to a proper agent. The technology should be easy to use and not complex in its handling.

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