Does remote means less control?

No, remote access should not mean less control. It admins need to examine the problem as quickly as possible but conflicting to user expectations, it's not possible always. Remote access tools are the solution to these problems. Tools like GoToMyPC, LogMeIn, TeamViewer are the quite popular which provides remote access, control and support. But apart from this, remote IT administration is also needed i.e., capability to diagnose the system even before connecting to the server. Microsoft provides such ‘manual’ remote control tools. Goverlan is also one such tool which provides remote troubleshooting. Read more here: http://www.infoworld.com/article/3021938/systems-management/it-admins-remote-doesnt-have-to-mean-less-control.html