CMS Wire

1. AI Visionaries: Haiyi Zhu Explores Human-Computer Interaction in the AI Era

   

   How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries.

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2. The CX Premium: What Customers Really Value (and When They'll Pay for It)

   

   Airlines, apps and investment firms see the biggest CX returns. Now it's time to align your strategy with what customers really want.

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3. What Repeat Behavior Really Means for Customer Loyalty

   

   Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that reality.

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4. Even Healthcare’s Siloes Can’t Beat Composability

   

   Composable tech offers resilience and interoperability—just when healthcare needs it most.

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5. The European Accessibility Act Is Here: Are Your Digital Experiences Compliant?

   

   The European Accessibility Act raises the stakes for digital compliance, and opens the door to a massive, underserved market.

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