CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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Why Customer Intent Gets Lost Between Search and Automation
When AI shopping assistants skip straight to recommendations, they can solve the wrong problem fast. Here's the missing layer CX teams need.
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Your All-Green Customer Experience AI Dashboard Should Worry You
A flawless AI report is either a miracle or a warning sign. One rigorous study found both gains and damage in the same rollout.
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Observe.AI Launches AI Coaching Agents for Contact Centers
New Performance Agents automate supervisor prep work and tie coaching directly to measurable frontline outcomes.
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SoundHound Closes LivePerson Deal, Names New CFO
The combined company unifies voice and digital messaging AI across an omnichannel platform serving 25 of the Fortune 100.
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AI Search Is Now a Deal-Finding Tool. Is Your Promotions Data Ready?
Shoppers are turning to AI tools to find deals — and bad promotions data could cost you the sale.
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Sigma Connect
