SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to

The best call center software providers for 2014

Call Center that experience high call volumes need to have the correct call center software. In an analysis by voxilla.com we came to know the best 4 call center software providers for 2014. The analysis considered customer satisfaction, overall price, features and more. Here are the best fourcall center software providers for 2014:1) 8x8, Inc., 2) SafeSoft Solutions, 3) 4PSA, 4) 3C Logic.

To read more, visit the following link: http://www.marketwired.com/press-release/the-best-4-call-center-software-providers-for-2014-determined-by-voxillacom-1912374.htm

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CreaLog improves Call Center Technology with Dialogic’s PowerMedia XMS

Dialogic Inc. (the Network Fuel company), announced that CreaLog (a telecom platform provider), is using its PowerMedia™ XMS media server software. This software allows customers to have face-to-face conversations with agents through its call center. The WebRTC capabilities of the PowerMedia XMS let CreaLog add real-time web conferencing over an Internet browser, accessed through a PC, tablet, or smartphone.

To read more, visit the following link:http://www.prweb.com/releases/2014/05/prweb11869403.htm

 

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