SigmaWay Blog

SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to

How Technology is Breaking Barriers to Social Change

Some 2 billion people continue to live on less than $2 a day! Millions of women and girls around the world lack basic human rights. A slew of initiatives address these and other intractable social issues, yet often, even the most successful ones only address a fraction of the problem. The good news is that a number of cutting-edge leaders and organizations are shifting their focus to ask: "How can we help to have impact at a scale that actually solves the problem?" And they are finding that technology, particularly information tech, offers answers. According to Ray Kurzweil, Google’s director of engineering and a renowned expert on artificial intelligence, "Once any domain, discipline, technology, or industry becomes information-enabled and powered by information flows, its price/performance begins doubling approximately annually." This phenomenon opens up the potential for exponential growth in reach and impact.

Here are six ways that information technology is breaking through scale barriers:

·      Empowering with information.

·         Teaching and engaging.

·         Making matches.

·         Crowdsourcing hotspots.

·         Reaching the under-served.

·         Raise cash for good.

 

Abe Grindle, famous author, speaks about the ways technology is breaking the barriers to social change. To read more, visit the following link:

 

http://www.fastcoexist.com/3043761/techsocial/6-ways-technology-is-breaking-barriers-to-social-change

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Contact center automation :Friend or foe

In an article written by Ashley Smith,freelance writer, we come to know about different sides of contact center automation.Automation was introduced in contact centers across the world to improve customer experience.But sometimes itself proves as a hurdle to good cutomer service experience.In this blog Ashley Smith has taken us through all pros and cons of contact center automation and also gives us few tips on how to make contact center automation much more user friendly.

For more information please visit:-

http://searchcrm.techtarget.com/feature/The-mixed-blessings-of-contact-center-automation
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